Refund policy

Last updated 8 November 2026

PointsPilot is free to use. This policy covers PointsPilot Pro, the one-time upgrade.

14-day refund

If Pro doesn’t work as described, ask for a refund within 14 days of buying it and you’ll get your money back in full.

How to ask

• Email support@getpointspilot.com from the address you bought with, and tell us briefly what went wrong (it helps us fix it), or
• use the link in your Lemon Squeezy receipt to contact the seller about your order.

Refunds are paid by Lemon Squeezy, our reseller, to your original payment method, usually within 5–10 business days depending on your bank.

After a refund

Your licence key is switched off, and Pro turns off in your browsers within about a day. The free version keeps working as before.

Your rights

This policy is in addition to any rights you have under the consumer law where you live.